Good with Words

Online, once in 2024

Skills, confidence, and congruence for communication

Why do this course?

If you’ve ever admired (or been a bit jealous of) the way someone else speaks or writes – you know that language matters.

The way we use language doesn’t just communicate ideas and facts, it communicates connection, the hope of transformation, and the deep spirit of our entanglements together in this world, human and other-than-human.

Language has power – the power to heal, to hurt, to transform, to shame, to inspire, to unite, to divide, to soothe, to alarm, to protect, to nurture, to create, to end.

And language is learnable. In fact, we never stop learning language.

Who should come?

This course is for people who:

  • know (or suspect) that how they use language is profoundly important in their work, no matter the context
  • want to get better at how they use language
  • want a more complex and nuanced understanding of how communication happens
  • like to learn experientially in collaboration with others, not just theoretically.

What we’ll cover

  • the basic structures of communication
  • tools for analysing communication so you can find the unintended and unconscious meanings
  • the irrelevance of content (or, how paralanguage, syntax, and metaphor contribute to meaning)
  • language as a cultural process
  • the intersection of language, rank, and privilege
  • the concepts of poetic language and language as a form of magic
  • natural language styles, anti-styles, and how to achieve style-fluidity without sacrificing authenticity
  • how to use different kinds of awareness to perceive different aspects of communication

How we’ll do it

This course draws on a range of communication theory frameworks which will be outlined in the course material.

We then explore and apply these theories to our communication contexts – the places where you want to get good with words.

A mix of theory, discussions, inner work, and applied practice to not only learn new skills but also find new confidence and congruence with how you use language.


Liz Scarfe

Liz is passionate about communication, especially the parts of communication that are unconscious and unintended, hidden in plain sight, making interactions confusing, potential unrealised, until we learn to see them.

This course is both the culmination of many years of learning and exploring communication, and a moment in her own ongoing learning journey to get good with words.

Read more about Liz on her faculty bio here, or check out how she’s currently using words in her cultural repair blog or her videos “What to do…how to say?” exploring complex communication situations.



Good with Words runs over three sessions, each two hours long, and one week apart.

The course will run once in 2024 on Tuesday mornings, 9.30-11.30 am (VIC time) on the 17th and 24th of September, and 1st of October (note this is a date change from the previously advertised April dates, apologies for the schedule change).


Good with Words fees:

Standard rate: $480

Concession rate: $260 (for people on low incomes who are also not asset-rich).

Fairtrade rates are available for people from Global South and similar economies. Contact us via to arrange an appropriate rate.


Online via Zoom

The Zoom link will be sent to you two days before each session.

Payment options

When you register, you have the option to pay via:

  • Paypal or credit card (via Paypal but you don’t need a Paypal account to do this)
  • direct debit (please note the instructions in the registration form)
  • employer invoice – we’ll send an invoice to your employer for payment.

Professional Development points

This course is useful to people from many professions and isn’t specifically targeted to any particular profession.

You’ll need to check with your professional body if it meets their specific eligibility requirements to be used for continuing professional development points.


Cancellations with seven or more business days’ notice will receive a full refund.

Cancellations with less than seven days’ notice will not be refunded. If you just don’t turn up to the training, fees are also not refunded. 

You are welcome to sell your registration to someone else. Email us at to let us know if you’re doing this.

As this training will only run once in 2024, date transfers are not an option.

Please note, we do consider fee refund requests with less than seven days notice on compassionate grounds in the event of significant, difficult, life events. These does not include regular illness, date clashes, scheduling issues etc.   

ANZPOP acknowledges the Traditional Owners of the lands we live and work on, the Aboriginal Australian, and Torres Strait Islander peoples, and the Maori First Nations peoples. We pay respect to their elders across time. We give thanks for the Indigenous knowledge that has informed the Process Work approach. We honour the courage, resilience, and spirit of First Nations peoples to counter the ongoing impacts of colonisation on their culture, well-being, and sovereignty.

Not sure where to start?

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