Working with Conflict in Groups

ONLINE, once in 2024

Conflict is essential for groups.

Luckily, it’s also inevitable.

But that doesn’t make it less scary to facilitate.

Conflict is rarely about disagreement; it’s fundamentally about awareness and is crucial to the growth process of a group. But most of us are hardwired to avoid conflict, we feel scared of it, and so group members and facilitators alike often try to suppress it.

As the group facilitator though, it’s your job to help your groups become more aware of themselves and support their growth – conflict HAS to be worked with.

In this facilitation training, we explore and explain the deep processes within conflict experiences and share a range of tools for working with them that you can apply immediately to your group work.

If you work with groups, in a paid or unpaid capacity, and would like to feel more confident and competent to facilitate transformative conflict in groups, this training is for you.

Conflict in groups can seem so confusing and messy, it can be hard to see what is going on or why. Whether its personal between group members or everything competing for centrality, ignoring conflict often seems like a safer option. Yet despite fears of things getting out of control or impacts on team morale or productivity, not addressing conflict is much more likely to escalate and cause problems in groups.

What if conflict became less something to fear and more an electric energy in groups to harness for their purpose?

In this class, you’ll learn:

  • how to identify the causes of conflict,
  • how to recognise the patterns of how conflict emerges,
  • concrete tools for working with conflict in the moment and
  • how to reorient your attitude towards conflict to see it as a catalyst for depth and change.

The workshop involves a mixture of theory, discussion and practice and includes:

  • Recognising the Value of Conflict pre-reading
  • Powerpoint handout
  • 2 x 3 hr online live sessions, with capped participation to maximise engagement
  • Follow-up reflection and integration exercise

“Some excellent techniques for dealing with conflict, together with an opportunity to practice and obtain feedback”

“It was thought-provoking and gave an opportunity to practice challenging facilitation contexts”

“One never knows when conflict will emerge in a group – having a little something in the back pocket is extremely useful”

“Really helpful to understand and tune in to my own reactions and responses to conflict”

Prior knowledge and pre-requisites

Working with conflict is a specialist skill in facilitation. We encourage you to consider the following courses prior to attending this one.

  • ANZPOP Facilitation Masterclass Series
  • Two-year Professional Training or Diplomate training at ANZPOP or other IAPOP member school.

If you have any questions about whether this course is appropriate for your experience – feel free to email to discuss.

The Trainers

Dr Jane Martin

Jane has over thirty years experience as a facilitator in the public, private and not for profit sectors, including the NSW State Public Service, the non-government sector, the Australian Federal Public Service and facilitating Deep Collaboration between First Nation Peoples and Other Australians. Her commitment to working with conflict is born out of a deep appreciation of the value of difference, whether it be different opinions, views, ways of doing things or cultural diversity.

Her qualifications include a Doctorate in Clinical Psychology, a Bachelor of Social Work, a Graduate Diploma in Education and a Diploma of Traditional Chinese Medicine. She’s an Accredited Coach (with the International Coaching Federation), Process Work Diplomate, accredited Deep Democracy facilitator, member of the International Association of Process Oriented Psychology, and a founding member of ANZPOP. She is currently an Associate with Collaboration for Impact.

Beck Ronkson

Beck is a Facilitator, Coach, Psychotherapist and Consultant with a background in theatre and community cultural development. She has worked in the social change space for the past 19 years and regularly facilitates collaborations of multiple stakeholders, including Local Area Health services, community housing providers, corporate organisations, large and small NGOs, usually in the areas of housing, mental health, collective impact and community self-determination. She’s been on her own journey with conflict – from total avoidance to seeing it as a key to depth and trust in working through our differences.

“Community members who’s voices weren’t being heard taught me about looking deeper into conflict. There were many reasons for this, not just one side not listening. Understanding and being able to work with conflict has been crucial to my work interfacing between communities and government”.

Beck’s qualifications include a Bachelor of Arts (Theatre) Honours; Organisational Coach (Global Coaching Institute); Diploma of Process Oriented Psychology (ANZPOP). She is a member of the International Association of Process Oriented Psychology (IAPOP), Alumna Sydney Leadership and is an Associate with Collaboration for Impact.


Date & Time

This class will run once in 2024, over 2 weekly sessions of  3hrs. 
Mondays 17th & 24th June, 9.30am – 12.30 pm Sydney time (find your time here).


Standard rate: $600

Concession Rate $400 (wage under 70k annum)

Fairtrade rates are available for people from Global South economies or similar, please email to arrange an equity-adjusted rate.


This is a live online class via Zoom. The theoretical components will be recorded and can be provided for those who cannot attend.



Cancellations with eight or more days’ notice will receive a full refund.

Cancellations with more than two but less than eight business days’ notice will receive an 80% fee refund.

Cancellations with two or less business days’ notice will not be refunded.

ANZPOP acknowledges the Traditional Owners of the lands we live and work on, the Aboriginal Australian, and Torres Strait Islander peoples, and the Maori First Nations peoples. We pay respect to their elders across time. We give thanks for the Indigenous knowledge that has informed the Process Work approach. We honour the courage, resilience, and spirit of First Nations peoples to counter the ongoing impacts of colonisation on their culture, well-being, and sovereignty.

Not sure where to start?

Get our free guide!

Fantastic! Check your inbox for your link to the guide.